Policies

SHIPPING, RETURN & EXCHANGE POLICIES

Delivery Times

USA: 3-5 Business Days
Canada: 5-10 Business Days
World: 10-20 Business Days

Your order will be sent out, on average, within 3 days of ordering.

Shipping Rates

We ship all of our items at a flat rate. These are standard shipping times (see above).  Currently we do not offer Overnight or Two-Day Shipping.

USA: Domestic Shipping is FREE!
CANADA: $5+ $1 each additional item
INTERNATIONAL: $8 + $1 each additional item*

*International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.  We do not take responsibility for customs fees.

Order Never Arrived?

If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, please complete the form below.

Return Policy

Our policy lasts 14 days. If 14 days have past by since your purchase unfortunately we cannot offer you a refund or exchange.

Returns/Exchanges of Undamaged Items

To be eligible for a return or exchange, your item must be in unused and in the same condition as you received it. Items that are washed will not be exchanged or refunded.  We do not give refunds for buyer’s remorse. Shipping your return/exchange item(s) is at your own cost.

Returns should be sent to the following address: 11025 Westlake Drive, Charlotte, NC 28273

Wrong Size

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, its possible that the garnet was mislabelled. Let us know and we’ll help you sort it out.

If you’d like a different size, get in touch with us before 14 days is up, and we’ll let you know what the next steps are. Please complete the form below.

Damaged/Defective Items

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time! Please complete the form below.

Lost/Stolen Packages

upLYFT is not responsible for lost or stolen packages. If the tracking says “delivered” and you did not receive it please contact the shipping carrier (USPS, FedEX, UPS, etc) to see if they can find it.

If you need further support or have any questions please contact us.

SHIPPING, RETURN & EXCHANGE FORM

Return Request
First
Last
Enter your order number from your emailed receipt.
Please select the reason your are filling out this form.